Telephone Helpline Worker
(Distress Centre Durham)
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Opportunity Details | ||||
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Contact | Susan Ward, Director of Volunteer Resources, Distress Centre Durham; Phone: (Business) 905-430-3511 ext 34 * 905-430-2522 * 1-800-452-0688; Fax: 905-430-1381; Email: susan@distresscentredurham.com | |||
Duties | Train to answer crisis helpline * learn active listening skills, risk assessment tools and crisis de-escalation * suicide prevention and intervention | |||
More Info Link | www.distresscentredurham.com | |||
Benefits | Education opportunities which enhance interpersonal communication skills * computer training and opportunity to work on data collection and word processing software * develop skills in crisis and emergency intervention * detailed letter of reference | |||
Clients | 24 hour helpline provides emotional support | |||
Ages | 18 year(s) and up | |||
Suitable for OSSD | No | |||
Suitable For | Adults (18+) ; Seniors (55+) ; Post-secondary students ; Men ; Women | |||
Areas of Interest | Distress / Crisis / Bereavement Support ; Telephone Communication | |||
Skills/Experience | Communication & Interpersonal Skills ; Confidentiality ; Listening Skills ; Caring and non-judgemental * able to keep accurate written records of calls | |||
Commitment Length | Long Term ; Commitment is 16 hours, minimum of 8 must be overnight (between 10 pm-6 am) for one year * option to take calls at home after 6 months * commitment may be reduced to 8 hours per month after the first year | |||
Interaction Level | One-on-one | |||
Minimum Hours | 8 / Month | |||
Seasons | Year Round | |||
Accessibility | Not Accessible | |||
Location | Whitby | |||
Number of Positions | Durham Region 20 individual(s) needed in total. | |||
Training | Orientation ; Training is required - Must attend & successfully complete 17 hour workshop (2-8.5 hour sessions) ; Scheduled training - Quarterly team meetings ; Training on the job - 4 mentored shifts (completed as your time permits) ; Training on-going - Learning Forms completed at volunteer discretion | |||
Transportation | Near public transit | |||
Police Check | Required | |||
Additional Requirements | Initial telephone interview * keep accurate and complete written record of calls | |||
Liability Insurance | Not Available | |||
Agency Details | ||||
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Organization Name | Distress Centre Durham | |||
Office Phone | 905-430-3511 | |||
Toll Free Phone | 24 hour Helpline 1-800-452-0688 | |||
Fax | 905-430-1381 | |||
dcd@distresscentredurham.com | ||||
Website | www.distresscentredurham.com | |||
Address & Map |